Brocade FC Switch Supportsave

A Brocade supportsave command saves a wealth of logs and information that can be useful when troubleshooting an issue.  It is also a recommended procedure to run a supportsave before upgrading the firmware on a switch, so that you have the necessary information to hand should there be an issue. Supportsave requires an FTP server to upload the logs to, if you don’t have an FTP server you can connect to the switch using Putty and choose to save the output to a file and then run a supportshow.

1 Connect to the switch via CLI

2 Enter supportsave and follow the prompts

3 Choose y when prompted to proceed

OK to proceed? (yes, y, no, n): [no] y

4 Enter the IP address of the FTP server

Host IP or Host Name:

5 Enter a username with access to the FTP server

User Name: anonymous

6 Select the protocol the FTP server uses

Protocol (ftp | scp | sftp): ftp

7 Select the directory on the FTP server to save the logs to. In this case the logs are being saved into a folder called switches

Remote Directory: /switches

8 When the operation finishes you will see a number of zip files in the location you specified

See all the steps together below

FCSWITCH1:admin> supportsave
This command collects RASLOG, TRACE, supportShow, core file, FFDC data
and then transfer them to a FTP/SCP/SFTP server or a USB device.
This operation can take several minutes.
NOTE: supportSave will transfer existing trace dump file first, then
automatically generate and transfer latest one. There will be two trace dump
files transferred after this command.
OK to proceed? (yes, y, no, n): [no] y
Host IP or Host Name:
User Name: anonymous
Protocol (ftp | scp | sftp): ftp
Remote Directory: /switches
Saving support information for switch:FCSWITCH1

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2 thoughts on “Brocade FC Switch Supportsave

  1. Hi Richard,
    Your blogs are great to read and learn the technology.
    I am new to brocade SAN switch and want to learn the supportshow/supportsave log analysis. Can you please refer a site or any material where I can learn concepts and log analysis ?

    Sadiq Pasha

    1. Thanks for the feedback. I have written a few Brocade posts on the blog you can find by searching for Brocade.

      It’s been a while since I checked, but Brocade used to have beginners courses for free on their website so I would start there

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